Job title: Clinical Care Coordinator (Amersham clinic)

Position Overview

Planning patient’s treatment episode whilst providing main point of contact for patient and referrer thus allowing Prosthetists to focus on clinical relationship

Main functions:

• Main point of contact between Pace and Patient
• Episode planning and patient appointment management
• Patient induction meeting
• Overseeing smooth flow of episode and ensuring patient satisfaction
• First point for patient complaints
• Main point of contact for referrer
• Coordinator for progress reports to referrer
• Progress update responses triggered by referrer request
• Handling general enquiries from referrers
• Referrer event management
• Clinician admin support including email inbox
• Manage clinical follow up triggers
• Gather clinical updates for feedback
• Daily diary management
• Providing Reception cover in times of absence / annual leave

Additional:

• Participate in staff chat appraisals for the setting of service and personal objectives

Skills required for post:

• Patient focus
• Strong customer service skills
• Being able to stay calm under stressful circumstances
• Being tactful
• Ability to liaise and influence clinicians and professionals
• Having high attention to details.
• Good computer skills – excel, diary management, PowerPoint
• Ability to work independently
• Flexible, punctual, good communication skills and presentable

Note: This job description is not intended to be exhaustive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organisation. Employees must abide by the Data Protection Policy.

To apply, please follow this link.

Closing date for application is Friday 22nd February 2019